Support
The fastest way to reach a person is support@vizyplan.com. We read everything and usually reply within one business day. If something is broken, telling us your device and iOS version helps a lot.
Deleting your account
Open Resyna, tap Settings, then Delete account. This removes your account and its data permanently — there is no undo, and you do not need to contact us first. If you would rather we do it, email the address above from the account’s email.
Signing in
Resyna has no password. You enter your email, we send a one-time code, and you type it in. If the code hasn’t arrived after a minute, check spam, then tap Resend code. Codes expire, so always use the most recent one.
Do I need a watch or heart-rate strap?
No. Calm & Focus plays fixed tone beds and needs no wearable at all. Adaptive sessions will follow your heart rhythm if an Apple Watch or Bluetooth heart-rate sensor is connected, and fall back to a gentle default pace if one isn’t. Bluetooth stays off until you turn it on in Settings.
The sound stopped when I left the app
It shouldn’t — playback is meant to continue until you tap End, so you can lock the phone or use Resyna Touch while it plays. If iOS has stopped it, check that Resyna isn’t being suppressed by Low Power Mode or a Focus setting, and make sure no other app grabbed audio. If it keeps happening, email us.
Getting the most out of it
Headphones make the biggest difference, if they’re comfortable for you. Start with two to five minutes at a volume that feels easy rather than immersive, and build from there. Stop if you feel any discomfort, dizziness, or unease.
Resyna is not a medical device, does not diagnose, treat, or cure any condition, and does not provide medical advice. If you are pregnant or have epilepsy or a heart condition, check with your doctor first.
See also: Privacy Policy · Terms of Use